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Tours 1. Tour Prices The price of the tour packages includes land only and are based on tariffs and exchange rates in effect at the time of printing. The price of land packages includes Olinad's service charge, taxes and other charges as levied by hotel, restaurant and transportation companies. The tour prices are guaranteed as soon as full payment is received. Olinad reserves the right to adjust the rates according to monetary fluctuations and to pass on any increases received from hotels, ground transportation companies, government taxes, local guides, escorts or other similar services before full payment is received. In case of computer or human error, Olinad reserves the right to reinvoice for the correct price or service. A full refund will be made to participants not wishing to pay increases, provided a notice in writing is received by Olinad no later than 5 days after the notification of price change. 2. Reservation Deposit and Payment Since space is limited on all tours, early reservations are recommended. A deposit of ITL 150,000 per person is required for booking City Packs, Transfers, Independent Travel. A deposit of ITL 300,000 per person is required for all Escorted Tours. A deposit of 35% of total rental is required when booking Villas. Deposit is due within seven days and credit card may not be used for it. No reservation is considered confirmed until a deposit is received. Full payment is due 45 days prior to departure. If not received, Olinad reserves the right to cancel the booking. Late bookings (reservations made within 30 days of departure) are subject to an additional ITL 50,000 fee, plus any costs incurred to ensure timely delivery of documents. 3. Ground Transportation Private deluxe air-conditioned motorcoach or other means of transportation will be provided as specified in the itinerary. No smoking is allowed on escorted tours. 4. Accommodation Hotels are classified by using Italian government ratings. Olinad reserves the right to make substitutions with hotels of similar or higher ratings. Accommodations are based on two people sharing a twin - bedded room with a private bath or shower. Single rooms are available at an additional supplement. In many cases single rooms, though assuring privacy, are small and not as well situated as double rooms. 5. Meals and Beverages Breakfast (buffet or continental as specified in each itinerary) daily at your hotel. Lunch or dinner will be provided at selected popular restaurants or hotels, as specified in the itinerary. In all our meals beverages (1/4 litre of water and 1/4 litre of wine) are always included. 6. Bed Types and Triple Rooms Prices shown are based on existing bed types in the room. Requests for specific bed types (twin/double) must be made at time of booking and supply cannot be guaranteed. Triple room rates can apply to either a full sized triple room built to take three beds or to a twin/double room with an extra rollaway bed. 7. Sightseeing and Itinerary Olinad provides a complete tour as per itinerary and is under the direction of licensed local guides where required. Entrance fees are included as specified in the itinerary. Olinad may extend or curtail the tour because of unforeseen circumstances resulting in changes in transportation schedules, hotel accommodations, local fairs or conventions or other events which may impact your itinerary schedule. 8. Luggage and Porterage Luggage travels are at the risk of the passenger and Olinad is not responsible for any delay of, loss or damage to it or its contents. Participants are urged to carry appropriate insurance. Porterage is included at hotels (one piece of average - sized luggage per person + one carry-bag). 9. Hotel Substitutions We reserve the right to make substitutions with hotels of equal standard. This will be the case when a strong call for a tour program demands additional capacity. 10. Children Minimum age for children on bus tours is 5 years. Many of our tours offer discounts for children as third in a room. Please refer to specific programs for applicable discounts. 11. Tour Manager As indicated in tour features, a professional English - speaking tour manager will assist you throughout the tour. 12. Not Included Arrival and departure transfers for land only passengers, air fare and any service not specifically listed on the itinerary in special: single rooms, passport, visa, dry - cleaning & valet services, gratuities of any kind, excess or additional baggage beyond the states allowance, all items & expenses of purely personal nature and baggage, accident and any other travel insurance. 13. Reservation Change A ITL 40,000 handling fee will be assessed for each change made up to 45 days before departure. Changes made between 45 days and the day of departure will result in additional incurred expenses. 14. Cancellations by Olinad Tours are based on an economic minimum number of passengers, usually 16, should this not be reached we reserve the right to cancel the tour up to four week prior to departure. In the circumstances of cancellation we would endeavour to offer you the choice of an alternative tour of comparable standard subject to availability or make a prompt refund of any money paid. 15. Cancellation by the passenger Escorted Tours (per person) Up to 46 days before commencement ITL 50,000 45-29 days 10% of cost 28-15 days 35% of cost 14-2 days 50% of cost 1 day before commencement 75% of cost Day of departure/ No show 100% of tour cost Olinad is not obliged to stand behind promises (written or verbal) made by local hotel staff or any other persons under no direct employ by Olinad. Olinad is not responsible for penalties incurred as a result of a changed or cancelled flight. 16. Extensions Any extensions to the main tour are arranged on an individual basis and are not escorted. A special charge applies to cover costs of administration, phones and fax. While overseas, when you depart on an arrangement on an individual basis away from the main group, you will be responsible for your own transportation to and from the airport or station. 17. Validity of the programmes Valid from January 1, 1999 to December 31, 1999. Villas 1. Booking conditions for villas Booking From Saturday to Saturday and arrival/departure times will be advised on booking voucher. Cleaning All villas and apartments are cleaned before renting. No cleaning service is offered during the stay, except linen change for stays longer than a week. Housekeeping on request at Villa Camilla (against payment). Security deposit A deposit must be paid in local currency to the key holder on arrival. This amount will be refunded, less extra charges as indicated. 2. Cancellation by the passenger (per person) Villas Up to 60 days before commencement the full deposit 59-14 days 60% of cost 13-0 days 100% of cost Hotels for F.I.T.s Up to 4 days before commencement ITL 50,000 within 4 days of arrival ITL 50,000 + 1 night's accommodation No show - if you fail to check in at the designated hotel on the day booked: 100% 'no show' fee Transfers for F.I.T.s (per vehicle) Up to 10 days before commencement ITL 50,000 9-0 days or No Show 100% of cost General Conditions 1. Responsibility The operator, its affiliates, directors, officers, employees, including any person or entity employed or utilized by Olinad in any country cannot be responsible for events beyond their control such as injury, loss, damage, accident, delay or expense including without limitation, standards of quality, hygiene, sanitation facilities, medical treatment, cuisine, acts of God, war, strikes, incidents of politically - motivated violence, sickness or quarantine, government restrictions or regulations and, in the absence of their own gross negligence, arising from the use or selection of or from any act or omission by any bus or car rental agency, steamship, airline, railroad, taxi or tour service, hotel, restaurant or other firm, agency, company or individual. The operator reserves the right to decline, to accept or retain any person as a member of any tour at any time, and a refund for the unused portion of the tour is the limit of its liability in such an instance. Olinad cannot accept the responsibility for hotel overbooking loss or additional expense due to delay or changes in transportation schedule or other causes. Olinad reserve the right to make alterations to the itineraries as found necessary. All legal matters related to these terms and conditions shall be directed to and litigated only through the legal system in the city of Como, Italy. Olinad is not responsible for typographical or printing errors. 2. Travellers with disabilities As Olinad's vehicles are not equipped to handle wheelchairs, we have no allowance for passengers requiring special assistance (e.g. wheelchairs or walkers) on scheduled tours. Most cruise ships are not handicap - accessible. Travellers who require special assistance are asked to consider the accompaniment of responsible individuals who can provide this help along the tour. 3. Insurance We highly recommend that you purchase adequate and comprehensive travel insurance before departure. 4. Refunds & Claims All requests for refunds or adjustments must be made in writing and received no later than 30 days after the end of the tour. Refunds will be subject to a processing fee of ITL 50,000 plus any hotel and/supplier charges incurred. Claims for unused services should be substantiated in writing by local representatives. Allow six to eight weeks for processing of refunds. No refunds for unused package tour service. 5. Passport and Visas Passengers are responsible for ensuring that they have the proper travel documents (passport or identity card). Passengers must check with the respective consulate or a visa agency to determine whether visas are required or not. |
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